Shipping policy

Effective and last updated: September 8, 2026

Where we ship

Available shipping destinations, methods, and charges are shown at checkout for the delivery address entered. If no method is displayed, we cannot currently ship that order to the destination.

Processing and delivery estimates

Orders are normally prepared for dispatch within 1-3 business days after payment confirmation. Estimated transit times are displayed at checkout where available and commonly range from 10-25 business days depending on destination and service. Processing time and transit time are separate. Estimates are not guaranteed and may be affected by carrier, customs, weather, address, or peak-period delays.

Tracking and split shipments

Tracking details are emailed when available. Tracking may take several days to update after dispatch. Items from one order may arrive in separate parcels; any available tracking is provided for each parcel.

Duties and taxes

Taxes or import charges shown at checkout are collected as indicated there. Other destination-country duties, taxes, or customs charges may be the recipient's responsibility where permitted by law.

Address changes, delays, and delivery issues

Check the delivery address before placing an order. Contact support@aoene.com promptly if a change is needed; changes cannot be guaranteed after processing begins. For a delayed, lost, damaged, or incomplete shipment, contact us with your order number so we can review the carrier information and available remedy.

Operator: Tianjin Baitong Network Technology Co., Ltd.
Registration number: 91120112MADN62NH5B
Registered business address: Unit 47-2, Minghuyuan, North Side of Tianjia Lake, Balitai Town, Jinnan District, Tianjin
Customer support: support@aoene.com
Phone: +86 17876150638